- Acceptance of the Terms of Use
By using our website or making purchases through it, you acknowledge and agree to these terms of use.
- Products & Availability
All the products displayed on our website are subject to availability. We have the right to discontinue the products at any point without providing a prior notice. If a product is unavailable for sale for any reason, we cannot be held liable for that.
- Product Pricing & Payments
- All the product prices are listed in Kenyan Shillings and are inclusive of applicable taxes unless stated otherwise.
- We accept cash payment, MPESA, credit cards and debit cards. The payments methods are processed securely via a trusted third-party gateway.
- We reserve the right to make changes to our product prices without a prior notice.
- Orders & Shipping
- Once an order is made via our website, you will receive an email confirmation with the order details.
- The order confirmation message will also include an order tracking number, which you can use on our website to track your order.
- Shipping and delivery times and costs vary depending on your location.
- We do not take responsibility for delays caused by customs clearance, third party delivery partners and other unavoidable natural forces.
- Returns & Exchanges
- Returns and exchanges are acceptable within 7 days of delivery as long as the product is unused and still in its original condition.
- Items bought on Sale and custom-made items are not eligible for return unless delivered defective.
- Customers pay the shipping costs for returned items unless the item is returned for being faulty or incorrect.
- For more instructions on our returns and exchanges, refer to our return policy.
- Privacy Policy
Extreme Dlite is committed to protecting website users’ privacy. We collect specific personal data through our website and the date is handled in accordance with our privacy policy.
- We only collect the personal data required to process your orders and improve user experience on our website.
- We do not share user personal data with third parties without your consent, except for completing orders.
- We use cookies to develop personalized content and track website traffic. You can change your cookie preferences on your web browser settings.
- Account & Security
- Website users are responsible for maintaining the confidentiality of their account details.
- We reserve the right to suspend or close accounts we suspect to be fraudulent or suspicious.
- Contact Information
For more information pertaining to our terms of use, reach us at support@extremedlite.co.ke