1. Acceptance of the Terms of Use

By using our website or making purchases through it, you acknowledge and agree to these terms of use.

2. Products & Availability

All the products displayed on our website are subject to availability. We have the right to discontinue the products at any point without providing a prior notice. If a product is unavailable for sale for any reason, we cannot be held liable for that.

3. Product Pricing & Payments

• All the product prices are listed in Kenyan Shillings and are inclusive of applicable taxes unless stated otherwise.
• We accept cash payment, MPESA, credit cards and debit cards. The payments methods are processed securely via a trusted third-party gateway.
• We reserve the right to make changes to our product prices without a prior notice.

4. Orders & Shipping

• Once an order is made via our website, you will receive an email confirmation with the order details.
• The order confirmation message will also include an order tracking number, which you can use on our website to track your order.
• Shipping and delivery times and costs vary depending on your location.
• We do not take responsibility for delays caused by customs clearance, third party delivery partners and other unavoidable natural forces.

5. Returns & Exchanges

• Returns and exchanges are acceptable within 7 days of delivery as long as the product is unused and still in its original condition.
• Items bought on Sale and custom-made items are not eligible for return unless delivered defective.
• Customers pay the shipping costs for returned items unless the item is returned for being faulty or incorrect.
• For more instructions on our returns and exchanges, refer to our return policy.

7. Privacy Policy

Extreme Dlite is committed to protecting website users’ privacy. We collect specific personal data through our website and the date is handled in accordance with our privacy policy.

• We only collect the personal data required to process your orders and improve user experience on our website.
• We do not share user personal data with third parties without your consent, except for completing orders.
• We use cookies to develop personalized content and track website traffic. You can change your cookie preferences on your web browser settings.

8. Account & Security

• Website users are responsible for maintaining the confidentiality of their account details.
• We reserve the right to suspend or close accounts we suspect to be fraudulent or suspicious.

9. Contact Information

For more information pertaining to our terms of use, reach us at support@extremedlite.co.ke